This verification guide shows you exactly what to prepare and how to avoid the back-and-forth that delays a first payout. Gather two documents, check them against the rejection list below and upload them on day one rather than waiting until a withdrawal is pending.
Get approved first time
Donbet Verification (KYC)
Verification at Donbet, often called KYC, confirms who you are and where you live before your first withdrawal is paid. Every account goes through it, including players who only ever deposit crypto. You send two things – an identity document with your photo and a recent bill or statement showing your address – and larger transactions may also call for evidence of where your money comes from. This page lists the documents Donbet accepts, the reasons uploads get rejected, how source-of-funds requests work and why the checks exist. Sending clear files early is the simplest way to keep your first Donbet payout on schedule,.
Two documents needed
Data sent over SSL
Required for everyone
What you upload for Donbet verification
- Photo identification – a passport, a driving licence or a national identity card, in date and fully visible.
- Proof of address – a utility bill or a bank statement in your name, issued no more than three months ago.
Before uploading, make sure the name, date of birth and address in My Account → Personal Information match the documents exactly. Live chat can point you to the upload option if you can't find it. How long the review takes depends on the compliance team's queue, which is why sending early pays off.
Donbet KYC documents accepted
Use the table to check each file before you send it:
| Document | Accepted examples | Must clearly show | Frequent pitfall |
|---|---|---|---|
| Photo ID | Passport, national ID card, driving licence | Photo, full name, date of birth, expiry date | Expired document or a corner cut off |
| Proof of address | Utility bill, bank statement | Your name, full address, issue date | Dated more than three months ago |
| Source of funds (on request) | Records such as payslips or bank statements | Where the deposited money came from | Partial pages or missing dates |
Common reasons Donbet rejects verification documents
- The image is blurred, too dark or has glare across the text.
- One or more corners of the document are missing from the frame.
- The ID has expired.
- The bill or statement is older than three months.
- The name differs from your profile – a maiden name, for example.
- The address on file is out of date after a move.
- The document belongs to someone else, such as a partner's utility bill.
How to get it right first time
Lay the document on a plain dark surface in daylight, photograph it straight on without flash, and check all four corners are visible. For statements, download the PDF from your online banking rather than taking a screenshot of an app.
Source-of-funds requests at Donbet
When transactions reach a higher level, compliance may ask you to show where the money came from. This is part of risk-based due diligence, not an accusation. Typical evidence is a recent payslip or a bank statement that shows the funds arriving – savings, salary or another legitimate source. Reply promptly and send complete documents; partial pages usually lead to a second request and a longer wait. If you are unsure what will satisfy the request, ask before sending – a short question to live chat costs less time than a rejected upload. Payouts that depend on the check stay on hold until it is closed.
Why Donbet crypto players also verify
Paying in coins does not exempt you. A blockchain address shows where funds went, not who owns them, so identity and address checks apply to every account before its first withdrawal. Completing KYC at sign-up means your crypto payouts can then go through within hours, instead of waiting in the compliance queue at the very moment you want your winnings.
The anti-money-laundering background
The checks follow EU Directive 2015/849: identity verification, screening for politically exposed persons and sanctions, and risk-based due diligence. A dedicated Compliance Officer oversees the process, records are kept for at least ten years, and documents travel over SSL-encrypted connections.
If paperwork for a withdrawal ever feels like a hurdle you're rushing to clear so you can keep playing, Gordon Moody and GamCare offer confidential support.
Donbet verification checklist before you upload
- Profile details completed under My Account → Personal Information.
- ID in date, with photo, name and date of birth readable.
- Address document under three months old, in your own name.
- Every corner of each document inside the frame.
- Colour images or original PDFs, not photocopies of photocopies.
After approval
Once the compliance team signs off, your first withdrawal moves on to processing, and later requests no longer wait for document checks. Keep your profile current: if you move house or change your name, update the details and expect to supply a fresh document. Very large transactions can still prompt a source-of-funds question even on a fully verified account.
Verification questions
When do I need to complete verification?
Before your first withdrawal. Doing it right after registration avoids any delay later.
How long does a KYC review take?
It depends on the compliance queue. Clear, complete documents are the best way to avoid a second round.
Can I use my driving licence as ID?
Yes. A passport, national identity card or driving licence is accepted, as long as it is in date.
How recent must my proof of address be?
Issued within the last three months, showing your name and the address on your profile.
I only deposit crypto – do I still have to verify?
Yes. Every account completes identity and address checks before the first payout, whatever the payment method.
What if my name has changed since my ID was issued?
Contact live chat before uploading; the name on your documents must match your profile.
Why have I been asked for proof of source of funds?
Larger transactions can trigger extra due diligence under anti-money-laundering rules. It is a routine check.
How is my uploaded information protected?
Data is sent over SSL-encrypted connections and handled under AML record-keeping rules.